ApplicantPro
  • 14-Sep-2021 to Until Filled (MST)
  • Herriman, UT, USA
  • $13.00 - $14.00
  • Full Time

ProScreening in Herriman, UT is currently hiring for an experienced and driven full-time Customer Services Representative to be the first line of communication for our clients. Whether through providing exceptional customer service or resolving customer questions/concerns, this position is vital to the overall operational success of our company. This full-time position works Monday - Friday during typical business hours when the clients you serve are also working. Due to COVID, this job is currently 100% work from home. Once the situation improves, it will return to being partially remote and partially in-office. You can expect to earn $13.00 - $14.00/hour, depending on experience. We are a client-focused and service-oriented company and believe that hard work can also be fun.

In addition to great pay and our exceptional culture, we offer our Customer Services Representative the following benefits and perks:

  • Medical, dental, and vision
  • Flexible spending account (FSA)/health savings account (HSA)
  • 7 paid holidays including Black Friday and Christmas Eve
  • Generous paid time off (PTO) that starts to accrue on your first day

We also offer our full-time team flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture!


YOUR DAY-TO-DAY AS A CUSTOMER SERVICES REPRESENTATIVE

In this Customer Services Representative role, you help us with answering the phone and responding to emails as you work closely with clients to ensure we find solutions to any problems, no matter how big or small. You are the voice of our company, and your empathetic demeanor allows customers to feel listened and attended to as you help ensure they are fully satisfied with the services we provide. If tense situations arise, you are quick to diffuse and seek to resolve any problems, all while keeping your cool! You enjoy interacting with a wide range of personality types, and your exceptional customer care allows our company to continue serving our busy business owners!

Now that you've learned the who, what, where, and why of this management position, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


OUR IDEAL CANDIDATE

  • Respectful - be kind, positive, and helpful
  • Career-minded - looking for more than a job
  • Self-motivated - sees what needs to be done and does it
  • Empathetic - ability to relate to others and understand where they're coming from
  • Pride in your work - real desire to do quality work and ensure customer satisfaction

Does this sound like you? If so, you may be the Customer Services Representative for us. Keep reading!


ABOUT PROSCREENING

Founded in 2007, we provide background checks to over 6000 small and mid-sized companies throughout the United States. We help employers streamline their background check process through a paperless disclosure and authorization process. We not only provide fast, accurate, and thorough background checks to our customers, but we also work to help them navigate the ever-evolving compliance issues that are involved. Our company culture plays a large part in our success. We care more about results than about "how things have always been done."

We hire people based on their potential, more than their history. We have an informal work environment but are serious about what we do. No one is ever forgotten in a corner to push papers at ProScreening! We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.


REQUIREMENTS

  • 2 or more years of customer service experience
  • Strong computer skills
  • Exceptional customer service and phone skills

We will train the right person on the technical aspects of our software and good background check practices. Do you have the passion and desire to do what it takes to lead a remarkable team? Are you punctual and reliable? If you are excited about this client services opportunity and meet these requirements, don't delay. Apply today for this Customer Services Representative position!

Location: 84096

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