ApplicantPro
  • 14-Sep-2021 to Until Filled (MST)
  • Herriman, UT, USA
  • $13.00 - $14.00
  • Full Time

Client Service Representative

ProScreening of Herriman, UT is looking to hire a full-time Client Service Representative. Are you a customer service rockstar who is ready to have your evenings and weekends free? Do you want the flexibility to both work from home and from the office? Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on!

This Client Service Representative position earns a competitive starting wage of $13.00 - $14.00/hour, depending on experience. We also offer great benefits and perks, such as medical, dental, vision, a flexible spending account (FSA), a health savings account (HSA), 7 paid holidays including Black Friday and Christmas Eve, generous paid time off (PTO) that starts to accrue on your first day, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture. If this sounds like the right opportunity for you, apply today!

ABOUT PROSCREENING

Founded in 2007, we provide background checks to over 6000 small and mid-sized companies throughout the United States. We help employers streamline their background check process through a paperless disclosure and authorization process. We not only provide fast, accurate, and thorough background checks to our customers, but we also work to help them navigate the ever-evolving compliance issues that are involved. Our company culture plays a large part in our success. We care more about results than about "how things have always been done."

We hire people based on their potential, more than their history. We have an informal work environment but are serious about what we do. No one is ever forgotten in a corner to push papers at ProScreening! We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.

A DAY IN THE LIFE OF A CLIENT SERVICE REPRESENTATIVE

As a Client Support Representative, you are the first line of communication for our clients. You both answer the phone and respond to emails. Whether answering simple questions or solving complex problems, you are patient and friendly. You always put yourself in the clients' shoes and listen carefully to their needs. The key to your success is that you never give up or leave anyone hanging. You are all about following through and following up. Most of our clients are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turn things around. You get great satisfaction out of making the background check process easier for busy business owners and HR professionals!


QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE

  • 2 years of customer service experience
  • Above-average computer skills
  • Exceptional customer service and phone skills

We will train the right person on the technical aspects of our software and good background check practices. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Client Service Representative position!


WORK SCHEDULE

This position requires working Monday - Friday during typical business hours when the business clients that you support are also working. Due to COVID, this job is currently 100% work from home. Once the situation improves, it will return to being partially remote and partially in-office.


READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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